{"id":21858,"date":"2025-03-25T13:38:22","date_gmt":"2025-03-25T12:38:22","guid":{"rendered":"https:\/\/serveiseducatius.xtec.cat\/santacolomag\/?p=21858"},"modified":"2025-03-25T13:38:23","modified_gmt":"2025-03-25T12:38:23","slug":"atom-nou-servei-dassistencia-tecnologica-substitut-del-sau","status":"publish","type":"post","link":"https:\/\/serveiseducatius.xtec.cat\/santacolomag\/general\/atom-nou-servei-dassistencia-tecnologica-substitut-del-sau\/","title":{"rendered":"\u00c0TOM \u2013 Nou servei d\u2019assist\u00e8ncia tecnol\u00f2gica substitut del SAU"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/serveiseducatius.xtec.cat\/santacolomag\/wp-content\/uploads\/usu1183\/2025\/03\/atom_ImatgeNoticia-300x300-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/serveiseducatius.xtec.cat\/santacolomag\/wp-content\/uploads\/usu1183\/2025\/03\/atom_ImatgeNoticia-300x300-1.png\" alt=\"\" class=\"wp-image-21859\" srcset=\"https:\/\/serveiseducatius.xtec.cat\/santacolomag\/wp-content\/uploads\/usu1183\/2025\/03\/atom_ImatgeNoticia-300x300-1.png 300w, https:\/\/serveiseducatius.xtec.cat\/santacolomag\/wp-content\/uploads\/usu1183\/2025\/03\/atom_ImatgeNoticia-300x300-1-150x150.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n\n\n\n<p><strong>\u00c0tom, el nou servei d\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal \u00e9s&nbsp;<\/strong>l\u2019evoluci\u00f3 del SAU, una nova forma de concebre i oferir el servei. Una forma m\u00e9s propera, r\u00e0pida i c\u00f2moda per oferir noves solucions i nous beneficis.&nbsp;Va ser presentat en sessi\u00f3 seminari web de la&nbsp;<a href=\"https:\/\/projectes.xtec.cat\/digital\/formacio-docent\/xtcd\/subxarxa-de-la-coordinacio-digital-de-centre-cdc\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>4a sessi\u00f3 de la Subx CDC (primers minuts)<\/strong><\/a><\/p>\n\n\n\n<p><em><strong>Quan est\u00e0 previst que comenci a funcionar?<\/strong><\/em>\u00a0 Ja funcionant des d&#8217;avui, 25 de mar\u00e7 de 2025<\/p>\n\n\n\n<p><em><strong>Quins nous canals de comunicaci\u00f3 trobarem?<\/strong><\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/atomgencat.onbmc.com\/\">El portal d\u2019\u00c0tom<\/a><\/strong><\/li>\n\n\n\n<li><strong>L\u2019aplicaci\u00f3 d\u2019\u00c0tom<\/strong>, a l&#8217;escriptori dels port\u00e0tils<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/atom.ctti.extranet.gencat.cat\/\">Xat conversacional d\u2019\u00c0tom<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p><em><strong>Continuar\u00e0 activa l\u2019atenci\u00f3 telef\u00f2nica?<\/strong>\u00a0<\/em>S\u00ed, el tel\u00e8fon continuar\u00e0 sent el\u00a0<strong>900 82 82 82<\/strong> (4).\u00a0\u00a0<\/p>\n\n\n\n<p><em><strong>Quin ser\u00e0 el nou correu electr\u00f2nic?<\/strong>&nbsp;<\/em><a href=\"mailto:assistencia@atom.gencat.cat\">assistencia@atom.gencat.cat<\/a>&nbsp;<\/p>\n\n\n\n<p><em><strong>On puc trobar tota la informaci\u00f3?<\/strong><\/em><a href=\"https:\/\/espai.educacio.gencat.cat\/Recursos\/Solucions-suport-TIC\/atom\/Pagines\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>&nbsp;Al Portal de Centre \/ Recursos i eines \/ Solucions i Suport TIC per als centres clicant aquest enlla\u00e7.&nbsp;<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c0tom, el nou servei d\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal \u00e9s\u00a0l\u2019evoluci\u00f3 del SAU, una nova forma de concebre i oferir el servei.<\/p>\n","protected":false},"author":4,"featured_media":21859,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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