{"id":12410,"date":"2025-03-28T12:58:08","date_gmt":"2025-03-28T11:58:08","guid":{"rendered":"https:\/\/serveiseducatius.xtec.cat\/mataro\/?p=12410"},"modified":"2025-03-28T12:58:10","modified_gmt":"2025-03-28T11:58:10","slug":"atom-evolucio-del-servei-sau","status":"publish","type":"post","link":"https:\/\/serveiseducatius.xtec.cat\/mataro\/general\/atom-evolucio-del-servei-sau\/","title":{"rendered":"\u00c0TOM, evoluci\u00f3 del servei SAU"},"content":{"rendered":"\n<p class=\"has-white-color has-ast-global-color-1-background-color has-text-color has-background has-link-color wp-elements-978106bbea1f819df144dae997cc11ff\"><strong>L\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal on tu ets el centre de tot.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image alignleft\"><img decoding=\"async\" src=\"https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2025\/03\/image-43.png\" alt=\"\" class=\"wp-image-34752\"\/><\/figure>\n\n\n\n<p><strong>\u00c0tom \u00e9s el servei d\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal, l\u2019evoluci\u00f3 de l\u2019antic SAU<\/strong>. Una forma m\u00e9s propera, r\u00e0pida i c\u00f2moda d\u2019oferir-te noves solucions i nous beneficis.<\/p>\n\n\n\n<p>L\u2019arribada d\u2019\u00c0tom va molt m\u00e9s enll\u00e0 d\u2019un canvi de nom,&nbsp;<strong>\u00e9s una nova forma de concebre i oferir el servei<\/strong>. \u00c0tom t\u00e9 una nova ess\u00e8ncia, nous atributs, noves formes de fer-te costat i nous canals de comunicaci\u00f3. Tot per fer m\u00e9s f\u00e0cil el teu dia a dia.<\/p>\n\n\n\n<p>Entre els nous canals de comunicaci\u00f3 trobem el portal d\u2019\u00c0tom, l\u2019aplicaci\u00f3 d\u2019\u00c0tom i el xat conversacional d\u2019\u00c0tom. Coneix totes les novetats del servei&nbsp;<a href=\"https:\/\/gencat.sharepoint.com\/sites\/atom\"><strong>a la p\u00e0gina d\u2019aterratge d\u2019\u00c0tom<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"has-white-color has-ast-global-color-1-background-color has-text-color has-background has-link-color wp-elements-8b933aacb6d26c45e36d258fbf4fc7a7\"><strong>Quins s\u00f3n els beneficis d\u2019aquesta evoluci\u00f3 del servei?<\/strong><\/p>\n\n\n\n<p><strong>Proximitat<\/strong>: t\u2019acompanyem amb una assist\u00e8ncia personalitzada, amable, que prioritza l\u2019escolta activa i que fa servir un llenguatge adaptat al teu coneixement tecnol\u00f2gic.<\/p>\n\n\n\n<p><strong>Efici\u00e8ncia<\/strong>: redu\u00efm el temps de resoluci\u00f3 de sol\u00b7licituds gr\u00e0cies a una nova eina de gesti\u00f3 que ens permet centralitzar les dades dels usuaris en un sol espai mitjan\u00e7ant la intel\u00b7lig\u00e8ncia artificial.<\/p>\n\n\n\n<p><strong>Comoditat<\/strong>: Afegim nous canals de comunicaci\u00f3 perqu\u00e8 puguis obrir sol\u00b7licituds i resoldre dubtes amb m\u00e9s autonomia i control; quan, com i des d\u2019on vulguis.<\/p>\n\n\n\n<p class=\"has-white-color has-ast-global-color-1-background-color has-text-color has-background has-link-color wp-elements-a0d0fe4aeee66d87180dcf921ebb4846\"><strong>Com m\u2019ajuden cadascun d\u2019aquests nous canals?<\/strong><\/p>\n\n\n\n<p><strong>Portal<\/strong>: al portal podr\u00e0s gestionar i fer seguiment de tots els tipus de sol\u00b7licitud de manera f\u00e0cil i r\u00e0pida. Tamb\u00e9 hi trobar\u00e0s articles de coneixement, que t\u2019ajudaran a con\u00e8ixer els canals d\u2019\u00c0tom i totes les novetats, aix\u00ed com assabentar-te de les incid\u00e8ncies massives en temps real.<\/p>\n\n\n\n<p><strong>Aplicaci\u00f3<\/strong>: \u00e9s una aplicaci\u00f3 d\u2019escriptori que trobar\u00e0s instal\u00b7lada al teu ordinador. Permet capturar o gravar la pantalla i afegir-la a la teva incid\u00e8ncia sense sortir de l\u2019aplicaci\u00f3. Tamb\u00e9 detecta la informaci\u00f3 del dispositiu autom\u00e0ticament perqu\u00e8 no hagis de detallar-la.<\/p>\n\n\n\n<p><strong>Xat conversacional<\/strong>: el xat conversacional et permet resoldre qualsevol dubte relacionat amb el servei. Sempre disponible des de Microsoft Teams o el portal. Aquests nous canals de comunicaci\u00f3 se sumen al tel\u00e8fon i al correu electr\u00f2nic, que continuaran actius.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal on tu ets el centre de tot. \u00c0tom \u00e9s el servei d\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal, l\u2019evoluci\u00f3 de l\u2019antic [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12411,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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