{"id":10555,"date":"2018-11-06T10:57:03","date_gmt":"2018-11-06T09:57:03","guid":{"rendered":"http:\/\/serveiseducatius.xtec.cat\/garrigues\/?page_id=10555"},"modified":"2025-11-10T09:48:24","modified_gmt":"2025-11-10T08:48:24","slug":"carta-de-serveis","status":"publish","type":"page","link":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/el-servei-educatiu\/carta-de-serveis\/","title":{"rendered":"Carta de serveis"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>OBJECTIU DE LA CARTA DE SERVEIS<\/strong><\/h4>\n\n\n\n<p>Aquest document p\u00fablic recull informaci\u00f3 \u00fatil sobre els serveis que presta el Servei Educatiu de les Garrigues, aix\u00ed com l\u2019\u00e0mbit d\u2019actuaci\u00f3 i els compromisos de servei. La carta de serveis s\u2019integra en el comprom\u00eds de la Generalitat de Catalunya per implantar progressivament cartes de serveis en els \u00e0mbits de la seva compet\u00e8ncia, com a part d\u2019una estrat\u00e8gia per fer m\u00e9s efectiva la seva actuaci\u00f3 i donar compliment a l\u2019establert en l\u2019article 30.1 de l\u2019Estatut d\u2019Autonomia: \u201cLes Administracions p\u00fabliques han de fixar les condicions d\u2019acc\u00e9s i els est\u00e0ndards de qualitat d\u2019aquests serveis.\u201d<\/p>\n\n\n\n<p>\u00c9s amb la finalitat de treballar en una millora continua de la qualitat i en l\u2019esfor\u00e7 de complir els objectius i compromisos del govern i els del mateix Servei Educatiu del Departament d\u2019Ensenyament, que s\u2019elabora i es publica aquesta carta de serveis.<\/p>\n\n\n\n<p><strong>&nbsp;<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>LA NOSTRA MISSI\u00d3<\/strong><\/h4>\n\n\n\n<p>Col\u00b7laborem i donem suport als centres educatius no universitaris per a la realitzaci\u00f3 efectiva dels seus projectes educatius, buscant la promoci\u00f3 de l\u2019\u00e8xit escolar de l\u2019alumnat i en l\u2019assessorament i suport als processos d\u2019atenci\u00f3 a la diversitat, inclusi\u00f3 i orientaci\u00f3 educativa com a elements essencials per a la cohesi\u00f3 social de la comunitat educativa.<\/p>\n\n\n\n<p><strong>&nbsp;<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>ELS NOSTRES SERVEIS<\/strong><\/h4>\n\n\n\n<p><strong><u>Oferim a centres, professorat i zona:<\/u><\/strong><strong> <em>Assessorament, orientaci\u00f3 i suport en: <\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processos d\u2019ensenyament i aprenentatge que afavoreixin l\u2019aprenentatge competencial.<\/li>\n\n\n\n<li>Inclusi\u00f3 i atenci\u00f3 a la diversitat.<\/li>\n\n\n\n<li>Materials did\u00e0ctics, curriculars i altres recursos educatius.<\/li>\n\n\n\n<li>Integraci\u00f3 i gesti\u00f3 de les tecnologies digitals.<\/li>\n\n\n\n<li>Lleng\u00fces, interculturalitat i cohesi\u00f3 social.<\/li>\n\n\n\n<li>Avaluaci\u00f3 psicopedag\u00f2gica i atenci\u00f3 educativa a l\u2019alumnat amb necessitats espec\u00edfiques.<\/li>\n\n\n\n<li>Implementaci\u00f3 del servei comunitari en els centres de secund\u00e0ria.<\/li>\n\n\n\n<li>Proc\u00e9s de transici\u00f3 de les diferents etapes educatives.<\/li>\n\n\n\n<li>Coresponsabilitat fam\u00edlia i escola.<\/li>\n<\/ul>\n\n\n\n<p><strong><u>Oferim a centres, professorat i zona:<\/u><\/strong><strong> <em>Col\u00b7laborar i impulsar activitats i dinamitzar la zona en:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Formaci\u00f3 permanent del professorat.<\/li>\n\n\n\n<li>Activitats de dinamitzaci\u00f3 educativa.<\/li>\n\n\n\n<li>Suport a les xarxes de centres i biblioteques escolars.<\/li>\n\n\n\n<li>Programes d\u2019innovaci\u00f3 educativa.<\/li>\n\n\n\n<li>Projectes educatius.<\/li>\n\n\n\n<li>Suport a les pr\u00e0ctiques educatives de refer\u00e8ncia.<\/li>\n\n\n\n<li>Suport als plans i projectes de la Uni\u00f3 Europea.<\/li>\n\n\n\n<li>Pla Educatiu d\u2019Entorn de les Borges Blanques.<\/li>\n\n\n\n<li>Orientaci\u00f3 educativa i acci\u00f3 tutorial.<\/li>\n<\/ul>\n\n\n\n<p><strong><u>Oferim a l\u2019alumnat i a les fam\u00edlies: <\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Col\u00b7laboraci\u00f3 i coordinaci\u00f3 entre els diferents agents de la zona per donar una resposta coherent i adequada.<\/li>\n\n\n\n<li>Avaluaci\u00f3 psicopedag\u00f2gica i seguiment al llarg de tota l\u2019escolaritat.<\/li>\n\n\n\n<li>Seguiment i acompanyament en les transicions educatives dels alumnes.<\/li>\n\n\n\n<li>Informaci\u00f3 i assessorament a les fam\u00edlies.<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>QUI SOM I COM ENS ORGANITZEM<\/strong><\/h4>\n\n\n\n<p>Per oferir aquests serveis comptem amb un equip multiprofessional de docents d\u2019educaci\u00f3 prim\u00e0ria i secund\u00e0ria, treballadora social, fisioterapeuta, organitzats en dos serveis, l\u2019EAP i el CRP:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El centre de recursos pedag\u00f2gics (CRP), \u00e0mbits de treball:\n<ul class=\"wp-block-list\">\n<li>Formaci\u00f3 permanent del professorat<\/li>\n\n\n\n<li>Recursos educatius<\/li>\n\n\n\n<li>Programes educatius<\/li>\n\n\n\n<li>Dinamitzaci\u00f3 pedag\u00f2gica<\/li>\n\n\n\n<li>Treball en xarxa amb altres serveis educatius, institucions i entitats.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>L\u2019equip d\u2019assessorament i orientaci\u00f3 psicopedag\u00f2gica (EAP), \u00e0mbits de treball:\n<ul class=\"wp-block-list\">\n<li>Atenci\u00f3 a l\u2019alumnat i fam\u00edlies en la identificaci\u00f3 i avaluaci\u00f3 psicopedag\u00f2gica, social o\/i motriu de necessitats educatives especials de l\u2019alumnat i elaboraci\u00f3 de dict\u00e0mens i informes per a orientar l\u2019escolaritzaci\u00f3.<\/li>\n\n\n\n<li>Resposta educativa ajustada a les necessitats educatives especials de l\u2019alumnat<\/li>\n\n\n\n<li>Orientaci\u00f3 educativa, professional i social<\/li>\n\n\n\n<li>Col\u00b7laboraci\u00f3 i coordinaci\u00f3 amb els serveis socials i sanitaris de la zona<\/li>\n\n\n\n<li>Treball en xarxa amb altres serveis educatius, institucions i entitats.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Les tasques espec\u00edfiques de cadascun dels dos serveis queden recollides en el nostre Pla Anual d\u2019Actuaci\u00f3 i que es concreten en plans de treball espec\u00edfics per a cada centre amb les actuacions coordinades.<\/p>\n\n\n\n<p>El nostre \u00e0mbit geogr\u00e0fic d\u2019actuaci\u00f3 \u00e9s la comarca de les Garrigues.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>EL NOSTRE COMPROM\u00cdS DE QUALITAT<\/strong><\/h4>\n\n\n\n<p>En el marc de les nostres funcions i tasques:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Atendre i resoldre efica\u00e7ment les consultes d\u2019informaci\u00f3 i assessorament de centres, professorat i fam\u00edlies.<\/li>\n\n\n\n<li>Actuar amb dilig\u00e8ncia i professionalitat a l\u2019hora de donar resposta a les demandes de centres, professorat i fam\u00edlies.<\/li>\n\n\n\n<li>Mantenir el nostre espai web permanentment actualitzat, on es recullin les actuacions del CRP i de l\u2019EAP.<\/li>\n\n\n\n<li>Recollir les valoracions de les nostres actuacions que ens fan arribar el professorat i els equips directius dels centres i, a partir dels resultats fer propostes de millora.<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>LA VOSTRA VALORACI\u00d3 GARANTEIX LA MILLORA DEL NOSTRE SERVEI<\/strong><\/h4>\n\n\n\n<p><strong>Indicadors del nivell de qualitat:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nombre de consultes i assessoraments rebuts i respostes donades.<\/li>\n\n\n\n<li>Temps de resposta a les demandes.<\/li>\n\n\n\n<li>Nombre de visites al nostre espai web.<\/li>\n\n\n\n<li>Incorporaci\u00f3 de propostes de millora en els plans d\u2019actuaci\u00f3.<\/li>\n<\/ul>\n\n\n\n<p><strong>Instruments de recollida d\u2019informaci\u00f3:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Q\u00fcestionari de valoraci\u00f3 dels equips directius dels centres (a final de curs).<\/li>\n\n\n\n<li>Q\u00fcestionari de valoraci\u00f3 de les activitats dutes a terme amb el professorat i l\u2019alumnat (formaci\u00f3, assessoraments, pla de din\u00e0mica&#8230;).<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>ON SOM I COM CONTACTAR AMB EL SERVEI EDUCATIU DE LES GARRIGUES<\/strong><\/h4>\n\n\n\n<p>Servei Educatiu de les Garrigues<\/p>\n\n\n\n<p>C\/ Doctor Trueta, s\/n<\/p>\n\n\n\n<p>25400 Les Borges Blanques<\/p>\n\n\n\n<p>Tel. 973 142123<\/p>\n\n\n\n<p>Adreces electr\u00f2niques:<\/p>\n\n\n\n<p><a href=\"mailto:crp-garrigues@xtec.cat\" target=\"_blank\" rel=\"noreferrer noopener\">crp-garrigues@xtec.cat<\/a><\/p>\n\n\n\n<p><a href=\"mailto:eap-garrigues@xtec.cat\" target=\"_blank\" rel=\"noreferrer noopener\">eap-garrigues@xtec.cat<\/a><\/p>\n\n\n\n<p><a href=\"mailto:se-garrigues@xtec.cat\" target=\"_blank\" rel=\"noreferrer noopener\">se-garrigues@xtec.cat<\/a><\/p>\n\n\n\n<p>P\u00e0gina web: <a href=\"http:\/\/serveiseducatius.xtec.cat\/garrigues\/\" target=\"_blank\" rel=\"noopener\">http:\/\/serveiseducatius.xtec.cat\/garrigues\/<\/a><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><strong>&nbsp;<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OBJECTIU DE LA CARTA DE SERVEIS Aquest document p\u00fablic recull informaci\u00f3 \u00fatil sobre els serveis que presta el Servei Educatiu de les Garrigues, aix\u00ed com l\u2019\u00e0mbit d\u2019actuaci\u00f3 i els compromisos de servei. La carta de serveis s\u2019integra en el comprom\u00eds de la Generalitat de Catalunya per implantar progressivament cartes de serveis en els \u00e0mbits de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":806,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10555","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/wp-json\/wp\/v2\/pages\/10555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/wp-json\/wp\/v2\/comments?post=10555"}],"version-history":[{"count":3,"href":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/wp-json\/wp\/v2\/pages\/10555\/revisions"}],"predecessor-version":[{"id":24313,"href":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/wp-json\/wp\/v2\/pages\/10555\/revisions\/24313"}],"up":[{"embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/wp-json\/wp\/v2\/pages\/806"}],"wp:attachment":[{"href":"https:\/\/serveiseducatius.xtec.cat\/garrigues\/wp-json\/wp\/v2\/media?parent=10555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}