{"id":20269,"date":"2025-03-26T09:38:00","date_gmt":"2025-03-26T08:38:00","guid":{"rendered":"https:\/\/serveiseducatius.xtec.cat\/baixpenedes\/?p=20269"},"modified":"2025-03-26T09:38:52","modified_gmt":"2025-03-26T08:38:52","slug":"atom-substitueix-a-sau","status":"publish","type":"post","link":"https:\/\/serveiseducatius.xtec.cat\/baixpenedes\/xerrades\/portada\/atom-substitueix-a-sau\/","title":{"rendered":"\u00c0TOM SUBSTITUEIX A SAU"},"content":{"rendered":"

Qu\u00e8 \u00e9s \u00c0TOM<\/strong><\/a>? Coneixes el portal d’\u00c0TOM?<\/p>\n

\"\"<\/p>\n

El\u00a0<\/span>Servei d\u2019Atenci\u00f3 a l\u2019Usuari (SAU) evoluciona cap a \u00c0tom<\/span><\/strong>\u00a0(<\/span>Assist\u00e8ncia Tecnol\u00f2gica Omnicanal<\/span><\/strong>), una<\/span>\u00a0nova identitat que\u00a0<\/span>ofereix una experi\u00e8ncia m\u00e9s accessible, \u00e0gil i emp\u00e0tica.\u00a0<\/span>Per fer-ho possible, s\u2019han desenvolupat\u00a0<\/span>noves eines i canals<\/span><\/strong>: un portal m\u00e9s intu\u00eftiu amb funcionalitats avan\u00e7ades, una aplicaci\u00f3 d\u2019escriptori per al registre r\u00e0pid d\u2019incid\u00e8ncies i consultes, i un xat conversacional amb intel\u00b7lig\u00e8ncia artificial capa\u00e7 de resoldre dubtes en el primer contacte. A m\u00e9s, per optimitzar la gesti\u00f3 i l\u2019efic\u00e0cia del servei, els agents del SAU disposen d\u2019un nou CRM integrat i d\u2019un sistema de reserva de cites que permet centralitzar totes les interaccions en un \u00fanic espai.<\/span><\/p>\n

Entre els nous canals de comunicaci\u00f3, disposareu del\u00a0<\/span>portal d\u2019\u00c0tom, l\u2019aplicaci\u00f3 d\u2019\u00c0tom i el xat conversacional d\u2019\u00c0tom.<\/span><\/strong>\u00a0Aquestes solucions se sumen al tel\u00e8fon i al correu electr\u00f2nic, que continuaran actius. El correu electr\u00f2nic per posar-vos en contacte amb el servei ser\u00e0\u00a0<\/span>“assistencia@atom.gencat.cat<\/strong>“<\/span>\u00a0i el tel\u00e8fon continuar\u00e0 sent el\u00a0<\/span>900 82 82 82.\u00a0<\/span><\/strong>\u00a0<\/span><\/p>\n

Accedeix a \u00c0TOM<\/strong> des d’aquest enlla\u00e7<\/a><\/strong> i comprova la millora de funcionament que suposa el nou portal \u00c0TOM\u00a0 i l’aparen\u00e7a que et permetr\u00e0 visualment en un moment trobar resposta a incid\u00e8ncies, peticions, consultes, fes sol.licitud via formulari\u00a0 o gestiona les sol.licituds que tinguis pendents. Hi ha tutorials d’\u00fas, xat, envia imatges, i tot des del m\u00f2bil o des de l’ordinador.<\/p>\n

M\u00e9s r\u00e0pid, m\u00e9s senzill i sense haver de repetir o donar dades innecess\u00e0ries!<\/p>\n

\"\"<\/h4>\n

Guia r\u00e0pida d’\u00fas d’\u00c0TOM<\/strong><\/span><\/h4>\n

\"\"<\/p>\n

Com fer la sol.licitud?<\/strong><\/span><\/h4>\n

\"\"<\/p>\n

Fins a 3 fitxers pots incloure!<\/p>\n

M\u00e9s r\u00e0pid, m\u00e9s senzill i sense haver de repetir o donar dades innecess\u00e0ries!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Qu\u00e8 \u00e9s \u00c0TOM? Coneixes el portal d’\u00c0TOM? El\u00a0Servei d\u2019Atenci\u00f3 a l\u2019Usuari (SAU) evoluciona cap a \u00c0tom\u00a0(Assist\u00e8ncia Tecnol\u00f2gica Omnicanal), una\u00a0nova identitat que\u00a0ofereix una experi\u00e8ncia m\u00e9s accessible, \u00e0gil i emp\u00e0tica.\u00a0Per fer-ho possible, s\u2019han desenvolupat\u00a0noves eines i canals: un portal m\u00e9s intu\u00eftiu amb funcionalitats avan\u00e7ades, una aplicaci\u00f3 d\u2019escriptori per al registre r\u00e0pid d\u2019incid\u00e8ncies i consultes, i un xat […]<\/p>\n","protected":false},"author":7,"featured_media":20275,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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