{"id":16748,"date":"2025-04-09T09:46:05","date_gmt":"2025-04-09T07:46:05","guid":{"rendered":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/?p=16748"},"modified":"2025-04-09T09:46:05","modified_gmt":"2025-04-09T07:46:05","slug":"atom-nou-servei-dassistencia-tecnologica-substitut-del-sau","status":"publish","type":"post","link":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/general\/atom-nou-servei-dassistencia-tecnologica-substitut-del-sau\/","title":{"rendered":"\u00c0TOM \u2013 Nou servei d\u2019assist\u00e8ncia tecnol\u00f2gica substitut del SAU"},"content":{"rendered":"<p><a href=\"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-content\/uploads\/usu1155\/2025\/04\/Captura-de-pantalla-2025-03-31-085530.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-16749 aligncenter\" src=\"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-content\/uploads\/usu1155\/2025\/04\/Captura-de-pantalla-2025-03-31-085530.jpg\" alt=\"\" width=\"350\" height=\"265\" srcset=\"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-content\/uploads\/usu1155\/2025\/04\/Captura-de-pantalla-2025-03-31-085530.jpg 614w, https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-content\/uploads\/usu1155\/2025\/04\/Captura-de-pantalla-2025-03-31-085530-300x227.jpg 300w, https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-content\/uploads\/usu1155\/2025\/04\/Captura-de-pantalla-2025-03-31-085530-200x150.jpg 200w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/a><\/p>\n<p><span data-contrast=\"none\">El\u00a0<\/span><strong><span data-contrast=\"none\">Servei d\u2019Atenci\u00f3 a l\u2019Usuari (SAU) evoluciona cap a \u00c0tom<\/span><\/strong><span data-contrast=\"none\">\u00a0(<\/span><strong><span data-contrast=\"none\">Assist\u00e8ncia Tecnol\u00f2gica Omnicanal<\/span><\/strong><span data-contrast=\"none\">), una<\/span>\u00a0<span data-contrast=\"auto\">nova identitat que\u00a0<\/span><span data-contrast=\"none\">ofereix una experi\u00e8ncia m\u00e9s accessible, \u00e0gil i emp\u00e0tica.\u00a0<\/span><span data-contrast=\"none\">Per fer-ho possible, s\u2019han desenvolupat\u00a0<\/span><strong><span data-contrast=\"none\">noves eines i canals<\/span><\/strong><span data-contrast=\"none\">: un portal m\u00e9s intu\u00eftiu amb funcionalitats avan\u00e7ades, una aplicaci\u00f3 d\u2019escriptori per al registre r\u00e0pid d\u2019incid\u00e8ncies i consultes, i un xat conversacional amb intel\u00b7lig\u00e8ncia artificial capa\u00e7 de resoldre dubtes en el primer contacte. A m\u00e9s, per optimitzar la gesti\u00f3 i l\u2019efic\u00e0cia del servei, els agents del SAU disposen d\u2019un nou CRM integrat i d\u2019un sistema de reserva de cites que permet centralitzar totes les interaccions en un \u00fanic espai.<\/span><\/p>\n<p><span data-contrast=\"auto\">Entre els nous canals de comunicaci\u00f3, disposareu del\u00a0<\/span><strong><span data-contrast=\"auto\">portal d\u2019\u00c0tom, l\u2019aplicaci\u00f3 d\u2019\u00c0tom i el xat conversacional d\u2019\u00c0tom.<\/span><\/strong><span data-contrast=\"auto\">\u00a0Aquestes solucions se sumen al tel\u00e8fon i al correu electr\u00f2nic, que continuaran actius. El correu electr\u00f2nic per posar-vos en contacte amb el servei ser\u00e0\u00a0<\/span><span data-contrast=\"none\">&#8220;<strong>assistencia@atom.gencat.cat<\/strong>&#8220;<\/span><span data-contrast=\"auto\">\u00a0i el tel\u00e8fon continuar\u00e0 sent el\u00a0<\/span><strong><span data-contrast=\"auto\">900 82 82 82.\u00a0<\/span><\/strong><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>Tota la informaci\u00f3 sobre el nou Portal \u00c0TOM la trobar\u00e0s en el seg\u00fcent <a href=\"https:\/\/espai.educacio.gencat.cat\/Recursos\/Solucions-suport-TIC\/atom\/Pagines\/default.aspx\">enlla\u00e7<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El\u00a0Servei d\u2019Atenci\u00f3 a l\u2019Usuari (SAU) evoluciona cap a \u00c0tom\u00a0(Assist\u00e8ncia Tecnol\u00f2gica Omnicanal), una\u00a0nova identitat que\u00a0ofereix una experi\u00e8ncia m\u00e9s accessible, \u00e0gil i emp\u00e0tica.\u00a0Per fer-ho possible, s\u2019han desenvolupat\u00a0noves eines i canals: un portal m\u00e9s intu\u00eftiu amb funcionalitats avan\u00e7ades, una aplicaci\u00f3 d\u2019escriptori per al registre r\u00e0pid d\u2019incid\u00e8ncies i consultes, i un xat conversacional amb intel\u00b7lig\u00e8ncia artificial capa\u00e7 de resoldre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16749,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65,1,295,29],"tags":[500],"class_list":["post-16748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crp","category-general","category-novetats-recursos","category-portada","tag-curs-24-25"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/posts\/16748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/comments?post=16748"}],"version-history":[{"count":1,"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/posts\/16748\/revisions"}],"predecessor-version":[{"id":16750,"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/posts\/16748\/revisions\/16750"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/media\/16749"}],"wp:attachment":[{"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/media?parent=16748"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/categories?post=16748"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/baixemporda\/wp-json\/wp\/v2\/tags?post=16748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}