{"id":19071,"date":"2025-03-27T10:26:56","date_gmt":"2025-03-27T09:26:56","guid":{"rendered":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/?p=19071"},"modified":"2025-03-27T10:26:56","modified_gmt":"2025-03-27T09:26:56","slug":"atom-evolucio-del-servei-sau","status":"publish","type":"post","link":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/portada\/atom-evolucio-del-servei-sau\/","title":{"rendered":"\u00c0tom, evoluci\u00f3 del servei SAU"},"content":{"rendered":"<p class=\"has-medium-font-size\"><strong>L\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal on tu ets el centre de tot.<\/strong><\/p>\n<figure class=\"wp-block-image alignright size-full is-resized is-style-default wp-lightbox-container\" data-wp-context=\"{&quot;uploadedSrc&quot;:&quot;https:\\\/\\\/projectes.xtec.cat\\\/digital\\\/wp-content\\\/uploads\\\/usu2317\\\/2025\\\/03\\\/image-43.png&quot;,&quot;figureClassNames&quot;:&quot;wp-block-image alignright size-full is-resized is-style-default&quot;,&quot;figureStyles&quot;:null,&quot;imgClassNames&quot;:&quot;wp-image-34752&quot;,&quot;imgStyles&quot;:&quot;width:325px;height:auto&quot;,&quot;targetWidth&quot;:400,&quot;targetHeight&quot;:277,&quot;scaleAttr&quot;:false,&quot;ariaLabel&quot;:&quot;Amplia la imatge&quot;,&quot;alt&quot;:&quot;&quot;}\" data-wp-interactive=\"core\/image\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-34752\" src=\"https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2025\/03\/image-43.png\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" srcset=\"https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2025\/03\/image-43.png 400w, https:\/\/projectes.xtec.cat\/digital\/wp-content\/uploads\/usu2317\/2025\/03\/image-43-300x208.png 300w\" alt=\"\" width=\"400\" height=\"277\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" \/><\/figure>\n<p><strong>\u00c0tom \u00e9s el servei d\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal, l\u2019evoluci\u00f3 de l\u2019antic SAU<\/strong>. Una forma m\u00e9s propera, r\u00e0pida i c\u00f2moda d\u2019oferir-te noves solucions i nous beneficis.<\/p>\n<p>L\u2019arribada d\u2019\u00c0tom va molt m\u00e9s enll\u00e0 d\u2019un canvi de nom, <strong>\u00e9s una nova forma de concebre i oferir el servei<\/strong>. \u00c0tom t\u00e9 una nova ess\u00e8ncia, nous atributs, noves formes de fer-te costat i nous canals de comunicaci\u00f3. Tot per fer m\u00e9s f\u00e0cil el teu dia a dia.<\/p>\n<p>Entre els nous canals de comunicaci\u00f3 trobem el portal d\u2019\u00c0tom, l\u2019aplicaci\u00f3 d\u2019\u00c0tom i el xat conversacional d\u2019\u00c0tom. Coneix totes les novetats del servei <a href=\"https:\/\/gencat.sharepoint.com\/sites\/atom\"><strong>a la p\u00e0gina d\u2019aterratge d\u2019\u00c0tom<\/strong><\/a>.<\/p>\n<p><strong>Quins s\u00f3n els beneficis d\u2019aquesta evoluci\u00f3 del servei?<\/strong><\/p>\n<p><strong>Proximitat<\/strong>: t\u2019acompanyem amb una assist\u00e8ncia personalitzada, amable, que prioritza l\u2019escolta activa i que fa servir un llenguatge adaptat al teu coneixement tecnol\u00f2gic.<\/p>\n<p><strong>Efici\u00e8ncia<\/strong>: redu\u00efm el temps de resoluci\u00f3 de sol\u00b7licituds gr\u00e0cies a una nova eina de gesti\u00f3 que ens permet centralitzar les dades dels usuaris en un sol espai mitjan\u00e7ant la intel\u00b7lig\u00e8ncia artificial.<\/p>\n<p><strong>Comoditat<\/strong>: Afegim nous canals de comunicaci\u00f3 perqu\u00e8 puguis obrir sol\u00b7licituds i resoldre dubtes amb m\u00e9s autonomia i control; quan, com i des d\u2019on vulguis.<\/p>\n<p><strong>Com m\u2019ajuden cadascun d\u2019aquests nous canals?<\/strong><\/p>\n<p><strong>Portal<\/strong>: al portal podr\u00e0s gestionar i fer seguiment de tots els tipus de sol\u00b7licitud de manera f\u00e0cil i r\u00e0pida. Tamb\u00e9 hi trobar\u00e0s articles de coneixement, que t\u2019ajudaran a con\u00e8ixer els canals d\u2019\u00c0tom i totes les novetats, aix\u00ed com assabentar-te de les incid\u00e8ncies massives en temps real.<\/p>\n<p><strong>Aplicaci\u00f3<\/strong>: \u00e9s una aplicaci\u00f3 d\u2019escriptori que trobar\u00e0s instal\u00b7lada al teu ordinador. Permet capturar o gravar la pantalla i afegir-la a la teva incid\u00e8ncia sense sortir de l\u2019aplicaci\u00f3. Tamb\u00e9 detecta la informaci\u00f3 del dispositiu autom\u00e0ticament perqu\u00e8 no hagis de detallar-la.<\/p>\n<p><strong>Xat conversacional<\/strong>: el xat conversacional et permet resoldre qualsevol dubte relacionat amb el servei. Sempre disponible des de Microsoft Teams o el portal. Aquests nous canals de comunicaci\u00f3 se sumen al tel\u00e8fon i al correu electr\u00f2nic, que continuaran actius.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal on tu ets el centre de tot.<\/p>\n<p>\u00c0tom \u00e9s el servei d\u2019assist\u00e8ncia tecnol\u00f2gica omnicanal, l\u2019evoluci\u00f3 de l\u2019antic SAU. Una forma m\u00e9s propera, r\u00e0pida i c\u00f2moda d\u2019oferir-te noves solucions i nous beneficis.<br \/>\nL\u2019arribada d\u2019\u00c0tom va molt m\u00e9s enll\u00e0 d\u2019un canvi de nom, \u00e9s una nova&hellip;  <a href=\"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/portada\/atom-evolucio-del-servei-sau\/\" title=\"Read \u00c0tom, evoluci\u00f3 del servei SAU\">Llegeix m\u00e9s\u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":13444,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[500,29,1046,1045],"tags":[],"class_list":["post-19071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-culturadigital","category-portada","category-primaria","category-secundaria"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/posts\/19071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/comments?post=19071"}],"version-history":[{"count":1,"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/posts\/19071\/revisions"}],"predecessor-version":[{"id":19072,"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/posts\/19071\/revisions\/19072"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/media\/13444"}],"wp:attachment":[{"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/media?parent=19071"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/categories?post=19071"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/serveiseducatius.xtec.cat\/altmaresme\/wp-json\/wp\/v2\/tags?post=19071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}